Refund Policy

Purchases on KollabHub are made from independent creators. This policy explains when refunds may apply for digital products and one-to-one session bookings. Nothing here limits mandatory consumer rights under applicable law.

Digital products are delivered by email as time-limited download links after payment is verified. Because digital files can be copied once delivered, digital purchases are generally not refundable after access has been provided, subject to applicable law.

We will review refund requests for digital products where:

• you were charged more than once for the same order;
• the charged amount was different from the price shown before payment;
• payment succeeded but delivery failed and support cannot reasonably fix access;
• the file is materially defective or materially different from the creator's description;
• the transaction was unauthorised or fraudulent;
• applicable law requires a refund.

If a download link has expired, contact support. The current system sends 24-hour links by email; access recovery is handled manually and is not a self-service feature.

The platform currently applies these booking rules:

• Creator-cancelled sessions: when a creator cancels from the dashboard, the platform attempts a full Razorpay refund before marking the booking cancelled and emailing the customer.
• Slot conflicts: if payment succeeds but the selected slot cannot be confirmed because it was taken first, the platform attempts a full automatic refund and emails the customer.
• Customer cancellation or rescheduling: self-service cancellation and rescheduling are not currently implemented. Contact support with your booking reference. Refunds are reviewed case by case with the creator and applicable law.
• Creator no-show or undelivered session: contact support promptly. We will review the order, booking status and communications and may issue a refund where appropriate.

If Razorpay reports a failed or cancelled payment, no confirmed paid order should be fulfilled. If you see money debited but no order, download email or booking confirmation, contact support with your checkout email, approximate payment time and any Razorpay payment reference so we can trace it.

Contact support@kollabhub.store or use the contact page. Include:

• the email address used at checkout;
• the product or session name;
• the order or booking reference, if available;
• the Razorpay payment reference, if available;
• a short description of what went wrong.

Approved refunds are sent back to the original payment method through Razorpay. WhenKollabHub initiates a refund, the bank, card network or payment method may take additional time to show the credit. Razorpay and banks commonly take several business days, and timing can vary.

If you do not recognise a charge, contact us first so we can check the order. We may share order, booking and delivery information with Razorpay, a bank or card network to respond to chargebacks or payment disputes.